The U.S. Postal Service has been at the center of heated debate for years.
Now its leadership is making bold claims about the future of mail delivery.
And Acting Postmaster General Doug Tulino left industry professionals speechless with these extraordinary claims about postal operations.
Acting Postmaster General makes shocking claims about USPS progress
Speaking to over 5,000 mailing and shipping professionals at the National Postal Forum in Nashville this week, Acting Postmaster General Doug Tulino made some extraordinary claims about the state of the financially troubled government agency.
“After 44 years with the Postal Service, I can confidently say that the past four years have brought the most significant and necessary changes in our organization’s history,” Tulino boasted to the crowd of industry professionals.
The Postal Service chief’s bold claim raised eyebrows, especially as the troubled agency prepares to celebrate its 250th anniversary on July 26.
Tulino painted a rosy picture of the USPS transformation that began in 2021, claiming remarkable progress in the agency’s ongoing modernization efforts.
“This transformation is about building a Postal Service that is more efficient, more capable, and more competitive for the future,” Tulino said.
But critics wonder if this optimism reflects reality or simply puts a positive spin on an agency that has faced persistent financial struggles.
USPS touts controversial transformation plan
Postal leadership used the high-profile industry event to highlight what they describe as a “sweeping operational overhaul” of the organization.
The presentation covered everything from network modernization to new product launches like USPS Ground Advantage and Priority Mail Next Day.
Other postal executives joined Tulino on stage, including Chief Performance Officer Dr. Joshua Colin and Chief Customer and Marketing Officer Steve Monteith.
Together, they touted improvements in on-time service performance, increased efficiency in mail processing, and business strategies aimed at gaining market share in package delivery.
They also promoted expanded negotiated service agreements with shippers and claimed their mail growth incentives were “spurring mail volume.”
But skeptics point out that the USPS has a history of overpromising and underdelivering when it comes to reform efforts.
250 years of binding the nation together
The Postal Service is celebrating a major milestone this year – its 250th anniversary.
“We have reached an important milestone this year: our 250th anniversary. The Postal Service, and this industry, plays an incredibly important role in the economy, in society, and in the lives of every American,” Tulino reminded the audience.
The USPS began in 1775 when the Continental Congress appointed Benjamin Franklin as the first Postmaster General, making it one of America’s oldest government institutions.
“It is the mission of the Postal Service to bind the nation together and to meet America’s continually evolving mailing and shipping needs,” Tulino said. “The mission hasn’t changed, but we must continually renew and reinvent the institution to best serve that mission.”
Can the Postal Service actually deliver on its promises?
While postal executives expressed confidence in their transformation strategy, questions remain about whether the agency can truly modernize and achieve financial sustainability.
The USPS has been implementing its 10-year “Delivering for America” plan since 2021, which aims to modernize the postal network and restore long-term financial stability.
But the agency has faced significant challenges, including declining first-class mail volume, increased competition in package delivery, and demands for maintaining universal service.
Unlike most federal agencies, the USPS receives no tax dollars for operating expenses and must rely on the sale of postage, products, and services to fund its operations.
This unique position has created ongoing financial pressures, with the agency reporting billions in losses over the past decade.
The National Postal Forum continues through Wednesday, April 30, 2025, bringing together thousands of businesses, mailing industry leaders, and technology providers to collaborate on solutions for the mailing and shipping ecosystem.
Whether the USPS can truly transform itself remains to be seen. But postal leadership remains adamant that after 250 years, the institution is positioning itself for continued relevance in an increasingly digital world.
“I am very optimistic about the prospects of this great institution,” Tulino concluded.
Time will tell if that optimism is warranted or just another empty promise from a struggling government agency.
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